Terms & Conditions
Last updated October 16, 2026
General
By booking or riding with VIP Flex Van, you agree to these terms. They apply to all chauffeured executive transportation reservations made through our website or our online reservation form.
Reservations & Payment
Your reservation is confirmed once you submit the reservation form and receive a confirmation. Quoted prices are based on the trip details you provide. If your trip changes, such as added stops, extra time, or a different route, the final price may change to match.
Cancellation & Refund Policy
Refunds are based on how far ahead of your scheduled pickup time you cancel:
| When you cancel | Refund |
|---|---|
| 10 or more days before pickup | 100% refund |
| Less than 10 days, but at least 72 hours before pickup | 50% refund |
| Less than 72 hours before pickup | Non-refundable |
To cancel, call us at 859-413-FLEX (3539) or email info@vipflexvan.com. The time of your cancellation is the time we receive it. Approved refunds go back to the original payment method.
If we have to cancel your trip, for example because of a vehicle or driver problem or unsafe conditions, you will receive a full refund.
No-Shows
If you do not meet your chauffeur at the scheduled pickup, or leave the pickup location without telling us, the trip is treated as a no-show and the full fare is charged.
Wait Time
Please be ready at your scheduled pickup time. Extended waiting beyond a short grace period may be charged.
Conduct in the Vehicle
- Smoking is not allowed in the vehicle.
- Illegal drugs, weapons, and hazardous materials are not allowed.
- The customer is responsible for the conduct of all passengers in their party.
- Cleaning or damage fees may apply for spills, excessive mess, or damage to the vehicle.
Delays & Liability
We work hard to arrive on time, but we are not responsible for delays caused by traffic, weather, or other events outside our control.
Governing Law
These terms are governed by the laws of the Commonwealth of Kentucky.
Questions
Call 859-413-FLEX (3539) or email info@vipflexvan.com.